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Director, Quality Engineering

Position: Director, Quality Engineering
Reports To: VP, Quality Engineering
Location: Winston-Salem, NC

Position Summary:

Overall responsibility of assigned QE efforts to ensure they are on-schedule, reliable, with quality, in accordance with TCH standards and meet all requirements. The candidate will provide leadership that guides QE approach, execution, and documentation of results on assigned efforts, including all QE resources associated. The candidate will also provide technical mentoring and assist in updating and maintaining standards and policies related to quality. Additionally, the Director will work directly with and assist with the management of outsourcing vendor relationships, ensuring quality deliverables are completed on time and in accordance with TCH standards; work with other TCH business and technical departments providing guidance and feedback on assigned projects; and provide personnel management to assigned staff including development, coaching, and general personnel management including goal setting and performance reviews.

Qualifications Required:

  • Ability to manage multiple concurrent testing efforts
  • Experience leading a team testing Web GUI and message-based applications through manual and automated testing
  • Experience testing Linux based applications
  • Experience using qTest and Selenium testing tools (or equivalent testing tools)

Qualifications Desired:

  • 5+ years of software testing experience, 2+ years management of a software testing organization
  • Understanding of Financial messaging protocols such as ISO 20022
  • Management of a team of 4 or more employees
  • Experience working in a highly regulated environment such as credit card or financial services

Essential Functions and Responsibilities:

  • Full responsibility for the overall qualification effort of a software product or system, including test approach, test planning, test scripting, test execution, defect management, testing results documentation, test data management, timeliness, status reporting, and QE resource management, for assigned efforts
  • Manage the work efforts of Quality Engineering resources ensuring work is completed on schedule and that they meet TCH standards
  • Develop estimates and staffing allocations for assigned potential work efforts
  • Participate in the completion of assigned qualification efforts as determined by the VP, Quality Engineering
  • Coordinate with other technology departments such as the EPMO, Development, DBA, Networking, Systems Support, IT Security, Change Control, and Operations to update and transfer assignments accurately and in a timely manner, utilizing the approved Change Control system and processes
  • Prioritize multiple assigned work streams to best optimize resources, completion dates, and equipment
  • Conduct peer-reviews of work products such as test plans, test scripts, and defect descriptions to ensure they meet TCH standards
  • Participate or allocate resources to support the research and resolution of production incidents in a timely manner
  • Prepare written goals and performance reviews for staff assigned, provide staff development, coaching, and general personnel management
  • Provide production installation, contingency testing, and issue support to Operations and TCH customers as requested, including evenings, weekends, and holidays
  • Contribute to the development and maintenance of departmental policies and procedures, under the guidance of the VP, Quality Engineering 

Performance Standards:

  • Completeness of testing approach/plan/scripts
  • Accuracy of testing results
  • Work  completed on schedule
  • Documentation and Processes followed 
  • Accuracy and timeliness of employee management responsibilities

Physical Demands and Work Environment:

Work is generally sedentary in nature but may require standing and walking. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

TCH places paramount importance on the health and safety of its employees, and, as such, we are taking all necessary steps to protect our workforce. Because this position may require working in close contact with colleagues and other third parties, TCH is requiring that the employee hired into this role present proof that they are fully vaccinated against COVID-19 during their first week of employment.

Apply Below*:

  • A letter of interest describing your experience and interest in the position
  • Your resume
  • Names and contact information of three references, or three letters of reference

* Please submit a single application per position.

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