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Specialist Technical Operations

Position: Specialist Technical Operations
Location: Winston-Salem, NC

Position Summary:

To ensure technology is running as designed to deliver the product to the customer. To identify, log and resolve any issues.

Candidate should be mature, collegial, self-motivated, extremely well-organized and detail-oriented, able to function under pressure and handle numerous tasks simultaneously. The position would be well-suited to a candidate who thrives in a fast-paced environment and is meticulous. S/he must be able to take initiative, prioritize with minimal supervision and work independently, as well as part of a team.

Essential Functions and Responsibilities:

Essential Functions:

  • Assist in the support of the mainframes, servers and communication networks at all facilities for hardware or software errors

  • Design and execute diagnostic tests to monitor the health and performance of computer systems and communications equipment

  • Monitor client help desk calls and assist in the in resolution of problems; escalate problems to internal technical groups as appropriate

  • Test and install communications equipment for internal and external customer use

  • Create documentation that will troubleshoot internal networks and systems efficiently

  • Provide training for Operations Representatives on the various networks

  • and systems that The Clearing House supports

  • Provide enhanced network support for WAN and IP Telephony networks

  • Proactively contact participants when surveillance systems identify connectivity issues

  • Interface with vendors and clients to repair and resolve installation issues

  • Support wide-area MPLS services, as well as other communication lines, for all customer communication links

  • Implement changes in our customer facing environments

  • Coordinate and participate in Disaster Recovery exercises

  • Prepare Operations for the implementation or decommission of services

  • Assist on various team projects to ensure Continual Service Improvements occur within Operations

Knowledge & Skills:

  • Must be detail-oriented and organized in both thought and practice

  • Good verbal and written communication skills

  • Strong analytical and problem solving skills

  • Must have a professional demeanor and be able to effectively work with external customers, vendors and staff

  • Ability to work under pressure and handle conflicting priorities

Experience/Education/Certification:

  • Bachelor’s degree or education/training in an IT related field

  • 3+ years’ experience with Cisco routers and switches

  • 3+ year's experience with Red Hat Linus in an enterprise environment

  • Experience using various versions of Windows Server

  • Experience in analyzing debugging issues as it applies to Cisco switches and routers

  • Experience supporting IP Telephony systems

  • CCNA, CCNP, MCSE and ITIL certification a plus

  • IBM MQ and Connect Direct experience a plus

  • Linux Shell Scripting



Physical Demands and Work Environment:

Hours: Sunday-Wednesday day

Training schedule will be Monday through Friday.  Candidates must have flexibility to change schedule based on company needs.  

Apply Below*:

  • A letter of interest describing your experience and interest in the position
  • Your resume
  • Names and contact information of three references, or three letters of reference

* Please submit a single application per position.

Submit Your Resume