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Enterprise Infrastructure Engineer

Position: Enterprise Infrastructure Engineer
Reports To: VP, Database Management
Location: Dallas TX or Winston-Salem, NC

Position Summary:

The Enterprise Infrastructure Engineer will be responsible for architecting, implementing, and managing the day-to-day activities related to the TCH Enterprise tools portfolio with oversight and governance for key systems administration initiatives ensuring the integrity of the distributed platform hosting services for various critical payment applications.  

Qualifications Required:

  • B.S. degree in Computer Science/Engineering, MIS or equivalent experience
  • 5-10 years as an infrastructure subject matter expert in IT/financial services 
  • Ability to travel up to 20% (between NYC, TX and NC) 
  • Strong facilitation skills with working committees and steering committees 
  • Very good knowledge within the Infrastructure ecosystem in execution of implementation initiatives, capacity management efforts, and design of high availability and backup & recover solutions
  • Positive track record of delivering large scale complex projects & initiatives 
  • Ability to communicate with highly technical/quantitative individuals as well as non-technical partners 

Qualifications Desired:

  • Master’s degree or education/training in an IT related field 
  • Technical Project and\or Product Management Experience
  • Practical experience with Enterprise technologies such as Splunk, BMC Control-M, Dynatrace, Puppet, ServiceNow, Flexera, EMC SAN, and VMWare
  • Security experience or certifications (ex: CISSP)
  • Proficient with the MS Office Suite with a focused ability to create concise and compelling presentations in PowerPoint in a demanding and quick paced environment (Flash Reports in PowerPoint, Excel Workbooks, etc.) 
  • Collaborative team player that connects across groups with proven ability to influence stakeholders 
  • Demonstrates commitment to excellence anticipating needs, mitigating risks and minimizing challenges
  • Strong attention to detail 
  • Communicates crisply and candidly
  • Proficient in multiple infrastructure disciplines and functions 
  • Extensive experience designing and developing enterprise software solutions
  • Experience with agile development methodologies
  • Experience working across large infrastructure environments and distributed across multiple data centers 

Essential Functions and Responsibilities:

  • Provide subject matter expertise and support all aspects of the tools environment including administration and maintenance, business continuity, backup and recovery, capacity management, change management, security management, and installation\configuration management in production and non-production environments
  • Work with other technical staff to coordinate activities and implementations, follow and document procedures, respond, track, and escalate systems incident
  • Follow change management and configuration management procedures and guidelines
  • Provide technical guidance and mentorship
  • Serve as representative for all technical issues/discussion with peer support teams
  • Manage and delegate daily technical group tasks and efforts to appropriate staff/skills
  • Assess impact potential and coordinate and communicate to clients accordingly
  • Oversee and manage BAU projects such as infrastructure software upgrades, patch management
  • Provide oversight for technical deployment plans and system utilization reports
  • Extensive knowledge of core infrastructure components such as high availability/federation/replication
  • Provide assistance and problem support to infrastructure partners, application developers, business analysts and business users
  • Recommend innovative solutions aligned with the organizational initiatives and recognized problem areas 
  • Architect, deploy and champion adherence of an enterprise approach facilitating best practice methodologies to stakeholders across the estate
  • Ensure synchronicity between application lifecycle environments related to infrastructure components
  • Coordinate with all stakeholders to ensure the continuity of the security applications related to upgrades, versions, patches, and new releases
  • Collaborate with the Architecture department to ensure products and projects align to the TCH Reference Architecture guidelines
  • Create, maintain and present detailed technical documentation and executive summaries necessary to support the enterprise tools & operations for key stakeholders, including senior management
  • Ability to facilitate productive meetings at the work group and steering committee levels of TCH 
  • Executes the proper risk/issue disciplines to deliver the best outcomes for our customers, clients, and shareholders and to protect our company’s reputation 
  • Drive consensus and resolving conflicts quickly 
  • Think broadly about interdependencies and enterprise reach
  • Establishing and maintaining program management standards, tools and routines including but not limited to: 
    • Capacity planning and forecasting 
    • Structuring of programs and projects 
    • Resourcing/forecasting 
    • Governance and control 
    • Aggregate portfolio/program reporting 
    • Ability to create work materials in a timely manner

Additional responsibilities include: 

  • Work closely with internal and external partners to guarantee continuous infrastructure availability
  • Suggest and implement continuous improvement, automation efforts across the database ecosystem 
  • Provide technical advice and industry best practices as first contact to stakeholders and clients pertaining to enterprise infrastructure related requests
  • Perform special projects and initiatives as assigned
  • Serve as technical lead/mentor/representative and act as proxy for manager when required

Physical Demands and Work Environment:

Work is generally sedentary in nature but may require standing and walking. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
TCH places paramount importance on the health and safety of its employees, and, as such, we are taking all necessary steps to protect our workforce. Because this position may require business travel and/or working in close contact with colleagues and other third parties, TCH is requiring that the employee hired into this role present proof that they are fully vaccinated against COVID-19 during their first week of employment.

Apply Below*:

  • A letter of interest describing your experience and interest in the position
  • Your resume
  • Names and contact information of three references, or three letters of reference

* Please submit a single application per position.

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