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Business Analyst, Project Management

Position: Business Analyst, Project Management
Reports To: Vice President, Project Management
Location: Dallas TX, New York, NY, or Winston-Salem, NC

Position Summary:

The Business Analyst will be a key member of the Real-time Payments delivery team. This position will work closely with the Product Management, Technology and Operations departments as well as external clients and vendors to define and implement the Real-time Payments system being developed by The Clearing House. This position will be responsible for documenting detailed functional and technical requirements, system documentation and user guides. S/he will also ensure that the resulting system meets all requirements by assisting in the development of test cases and scripts. S/he will become a key subject matter expert on the functionality and operation of the system and assist in educating both internal and external users during the early stages of implementation.

Qualifications Required:

  • 5+ years’ experience as a Business Analyst with significant experience on large, complex, mission critical projects
  • Experience developing all types of system documentation including functional and technical specifications and end user and operations guides
  • Proficiency in UML and developing Use Cases 
  • Strong knowledge of software development SDLCs and PLCs
  • Excellent written and verbal communication skills 
  • Banking and payments experience (knowledge of FED and/or CHIPS payments and settlement is strongly preferred)

Qualifications Desired:

  • Working knowledge of ISO 20022
  • Experience leading a team on large projects
  • Systems development and/or project management experience

Essential Functions and Responsibilities:

  • Work with Product Management, Technology and Operations as well as external clients to create and maintain detailed functional and technical specifications
  • Ensure internal technology & operations teams and vendors fully understand the requirements
  • Develop traceability matrices and ensure coverage of all business requirements in the final system
  • Ensure TCH internal guidelines and standards are incorporated into vendor specifications and design
  • Develop external and internal facing system documentation (interface specifications, user guides, support manuals etc.)
  • Work with the Business Intelligence team and outside vendors to define and test Business Activity and Business Intelligence monitoring, reports, and dashboards
  • Assist in defining and documenting support procedures
  • Assist in training QA and Operations staff in functionality and operation of the system
  • Review QA test plans and scripts for completeness

Performance Standards:

  • Maintain effective communications with internal personnel at all levels and with vendors and external clients
  • Complete tasks and projects in a timely manner
  • Demonstrate high levels of professionalism and decorum
  • Demonstrate effective team work
  • Adhere to and support all Tech & Ops and TCH strategic goals

Physical Demands and Work Environment:

Work is generally sedentary in nature, but may require standing and walking. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

TCH places paramount importance on the health and safety of its employees, and, as such, we are taking all necessary steps to protect our workforce. Because this position may require business travel and/or working in close contact with colleagues and other third parties, TCH is requiring that the employee hired into this role present proof that they are fully vaccinated against COVID-19 during their first week of employment.

Apply Below*:

  • A letter of interest describing your experience and interest in the position
  • Your resume
  • Names and contact information of three references, or three letters of reference

* Please submit a single application per position.

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