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Director, Product Management (CHIPS)

Position: Director, Product Management (CHIPS)
Reports To: VP Senior Product Manager
Location: New York, NY

Position Summary:

The Director, Product Management supports the CHIPS/SVPCO Product Management Team. The role is primarily analytical in nature, crosses a broad spectrum of responsibilities in business and project management, and works closely across technology, operations, risk, and legal departments to ensure proper execution of the CHIPS/SVPCO product offerings. This position helps ensure CHIPS and SVPCO remain viable via strong product disciplines, documented processes, analysis of business and market conditions, interviews with participants, support of customer relations, and enhancements to product features and functions.  

Qualifications Required:

  • Bachelor’s degree (or comparable specific work experience)
  • Minimum 3 – 5 years of product management experience in the financial industries including High Value, Cross Border Money Transfer Payments and Check Image related fields
  • Experience with CHIPS, Fedwire and SWIFT and related MT and ISO 20022 Messaging formats and Check Image processing flows.
  • Experience creating and providing comment on project life cycle process documentation including Project Scope, Business Requirements, Functional and Technical Specifications, Communications Plans, etc.
  • Good project management skills and understanding of the payment industry
  • Excellent written and verbal communication skills
  • Strong research and analysis skills
  • Ability to work in a cross-functional work environment

Essential Functions and Responsibilities:

  • TCH department activities as pertains to CHIPS and Check Image (SVPCO)
  • Represent CHIPS and SVPCO Product Management at Bank Relationship and other client facing meetings
  • Assist in the preparation of and develop supporting materials for Quarterly CHIPS and SVPCO Business Committee meetings
  • Perform Monthly, Quarterly, Annual CHIPS and SVPCO Product Assessments
  • Retrieve and analyze CHIPS and SVPCO related data in support of product assessments and ad hoc circumstances
  • Develop business requirements for new product enhancements
  • Develop and maintain product documentation, policies, and procedures to ensure current
  • Perform configuration and administrative functions as pertains to CHIPS ISO 20022 published documents on SWIFT MyStandards Web Portal.
  • Monitor and report to CHIPS Product Management Team on daily CHIPS Performance Indicators regarding the health of CHIPS Production (SVPCO as it applies)
  • Lead project meetings and or represent CHIPS and or SVPCO Product at project meetings
  • Provide customer and internal TCH training for CHIPS and SVPCO products, including new enhancements
  • Maintain and update risk related metrics and complete Risk department reporting responsibilities

Non-essential functions: 

  • Work effectively in a highly technical and secure business environment
  •  Prioritize work efforts in consideration of the CHIPS and SVPCO strategic direction
  • Keep current with CHIPS and SVPCO Product Project Portfolios
  • Work closely with TCH Customer Relationship Management in support of CHIPS and SVPCO Customer Relationship visits
  • Partner with TCH Product Team, TCH IT Development, TCH QA, TCH Operations, TCH Risk Management, TCH Communications Team, TCH Legal and TCH Administrative Team in support of CHIPS Day to day support activities (and SVPCO as it applies)


Physical Demands and Work Environment:

Work is generally sedentary in nature but may require standing and walking. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.  Travel may be required.

TCH places paramount importance on the health and safety of its employees, and, as such, we are taking all necessary steps to protect our workforce. Because this position may require business travel and/or working in close contact with colleagues and other third parties, TCH is requiring that the employee hired into this role present proof that they are fully vaccinated against COVID-19 during their first week of employment.

Apply Below*:

  • A letter of interest describing your experience and interest in the position
  • Your resume
  • Names and contact information of three references, or three letters of reference

* Please submit a single application per position.

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