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Enterprise Systems Analyst

Position: Enterprise Systems Analyst
Reports To: VP, Database Middleware Enterprise Systems
Location: New York, NY

Position Summary:

The Enterprise Systems Analyst role will be responsible for architecting, implementing, and the day-to-day administration activities respective to the Enterprise Systems portfolio of applications and tools within TCH Operations and Technology, also providing oversight and governance for key systems administration initiatives ensuring the integrity of our customer facing applications and corporate systems portfolio. 

Qualifications Required:

  • B.S. degree in Computer Science/Engineering, MIS or equivalent 
  • Ability to travel up to 10% (between NYC, NC and TX) 
  • Good understanding of core infrastructure components such as high availability/federation/replication
  • Knowledgeable within the Infrastructure ecosystem in execution of implementation initiatives, capacity management efforts, and design of high availability and backup & recover solutions
  • Positive track record of delivering large scale complex projects & initiatives 
  • Strong facilitation skills and ability to communicate with highly technical as well as non-technical partners 

Qualifications Desired:

  • 1-5 years as an infrastructure subject matter expert in IT/financial services 
  • Proficient with the MS Office Suite with a focused ability to create concise and compelling presentations in PowerPoint in a demanding and quick paced environment 
  • Collaborative team player that connects across groups with proven ability to influence stakeholders 
  • Demonstrates commitment to excellence anticipating needs, mitigating risks and minimizing challenges
  • Strong attention to detail 
  • Communicates crisply and candidly
  • Proficient in multiple infrastructure disciplines and functions 
  • Experience designing and developing enterprise software solutions
  • Understanding of agile development and product-oriented methodologies
  • Technical Project and\or Product Management experience
  • Experience working across large infrastructure environments, distributed across multiple data centers 

Essential Functions and Responsibilities:

  • Provide subject matter expertise and support all aspects of the Systems Administration environment including administration and maintenance, business continuity, backup and recovery, capacity management, change management, security management, and installation/configuration management in production and non-production environments
  • Manage core technologies within the Enterprise Systems portfolio including enterprise applications such as IBM APIConnect, ControlM Scheduler/Managed File Transfer, and Sharepoint technologies
  • Work with other technical staff to coordinate activities and implementations, follow and document procedures, respond, track, and escalate systems incident
  • Follow change management and configuration management procedures and guidelines
  • Provide oversight for technical deployment plans and system utilization reports
  • Provide assistance and problem support to infrastructure partners, application developers, business analysts and business users while assessing impacts and communicating effectively
  • Recommend innovative solutions aligned with the organizational initiatives and recognized problem areas 
  • Architect, deploy and champion adherence of an enterprise approach facilitating best practice methodologies to stakeholders across the estate
  • Collaborate with the Architecture department to ensure products and projects align to the TCH Reference Architecture guidelines
  • Ensure synchronicity between application lifecycle environments related to infrastructure components
  • Oversee and manage BAU projects such as infrastructure software upgrades, patch management
  • Coordinate with all stakeholders to ensure the continuity of the applications related to upgrades, versions, patches, and new releases
  • Serve as representative for all technical issues/discussion with peer support teams
  • Create, maintain and present detailed technical documentation and executive summaries for key stakeholders, including senior management
  • Executes the proper risk/issue disciplines to deliver the best outcomes for our customers, clients, and shareholders and to protect our company’s reputation 
  • Driving consensus and resolving conflicts quickly 
  • Thinking broadly about interdependencies 

Additional responsibilities include: 

  • Work closely with internal and external partners to guarantee continuous infrastructure availability 
  • Suggest and implement continuous improvement, automation efforts across the enterprise
  • Provide technical advice and industry best practices as first contact to stakeholders and clients pertaining to enterprise infrastructure related requests
  • Perform special projects and initiatives as assigned
  • Serve as technical lead/mentor/representative and act as proxy for manager when required

Physical Demands and Work Environment:

Work is generally sedentary in nature but may require standing and walking. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Travel up to 10% may be required.

TCH places paramount importance on the health and safety of its employees, and, as such, we are taking all necessary steps to protect our workforce. Because this position may require business travel and/or working in close contact with colleagues and other third parties, TCH is requiring that the employee hired into this role present proof that they are fully vaccinated against COVID-19 during their first week of employment.

Apply Below*:

  • A letter of interest describing your experience and interest in the position
  • Your resume
  • Names and contact information of three references, or three letters of reference

* Please submit a single application per position.

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