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IT Associate, Business Continuity

Position: IT Associate, Business Continuity
Reports To: Business Continuity Manager
Location: Dallas TX, New York, NY, or Winston-Salem, NC

Position Summary:

The IT Service Continuity Associate will be responsible for developing, maintaining and improving Operations & Technology Contingency plans. The tasks include scheduling, planning and reporting on contingency events. This role will ensure TCH technical systems are delivering services to our customers as expected by monitoring, identifying, logging and resolving issues, including handling escalations to the Business Continuity Manager.

Qualifications Required:

  • 5+ years in information technology, in mainframe and distributed computing environments
  • Knowledge and understanding of Business Continuity and Risk Management
  • Strong project management skills

Qualifications Desired:

  • Detail-oriented and organized
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Able to work independently
  • Familiar with the Archer business continuity platform
  • Associate Business Continuity professional (ABCP) certification
  • ITIL Foundation certification

Essential Functions and Responsibilities:

  • Execute continuity activities in accordance with the business continuity process framework
  • Provide governance over technical recovery plans to ensure that, at all times, the recovery objectives of the business can be achieved
  • Partner with infrastructure/application teams to ensure application designs align with resiliency objectives
  • Coordinate tests of technical recovery plans, reviewing the results and taking action to resolve identified issues
  • Support technical recovery plan execution during the invocation and restoration of service to normal operating conditions
  • Ensure that all employees who have a role in the recovery phase are fully trained and aware of their roles and responsibilities
  • Review major changes that can have impact on technical recovery plans and updating the plans accordingly
  • Build and maintain technical recovery scripts for new and existing services
  • Some weekend work will be required

Physical Demands and Work Environment:

Work is generally sedentary in nature, but may require standing and walking. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Apply Below*:

  • A letter of interest describing your experience and interest in the position
  • Your resume
  • Names and contact information of three references, or three letters of reference

* Please submit a single application per position.

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