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Operations Manager

Position: Operations Manager
Reports To: Director, Operations
Location: Winston-Salem, NC

Position Summary:

The Operations Manager provides leadership to the Operations team to ensure transactions are processed with the highest level of quality and in a timely manner.

Qualifications Required:

  • Proven leadership in managing personnel in a data center environment
  • Create and maintain formal operations and procedural documentation
  • Knowledge of Networking systems and managing Major Telco providers
  • Working knowledge of standard computer software, including MS Excel, Office and Word
  • Bachelor’s degree in Computer Science or related field or a minimum of  5-10 years practical work experience
  • 5+ years of experience running Linux, Unix, and IBM Pure Technology in a production environment
  • Experience in administrating and troubleshooting applications in a large production environment (24X7)
  • Experience with AIX 5.x, 6.x, 7.x
  • Relevant experience in Banking or Financial institutions
  • Must provide coverage for either day or night shift and be available to work weekends if needed
  • Must have experience working in a Mainframe and Windows Distributed systems environment
  • Formal training in network, computer or server technology
  • Ability to work in a fast-paced environment with competing time sensitive priorities
  • Strong attention to detail to ensure firm policies and procedures are adhered
  • Supervise staff of 4-8 employees
  • Excellent verbal and written communication skills (must establish good rapport with internal and external customers)
  • Excellent organizational and problem-solving skills

Qualifications Desired:

  • Knowledge of ACH, electronic funds transfer systems (CHIPS and Fedwire) and Image Exchange, a plus
  • Knowledge of ISO 20022 Payments format
  • ACH Professional (AAP) certification, a plus
  • Unisys experience is a plus
  • Should demonstrate a strong knowledge of clearing and settlement functions
  • Working business knowledge of credit/debit cards and related industry partners and processes, including card network standards such as EMV
  • Apply knowledge of banking/EFT payments systems
  • Banking systems background in a batch and or real-time

Essential Functions and Responsibilities:

  • Responsible for supervising the process for bank settlements and cut-offs
  • Ensure all incoming inquiries are responded to in a timely and accurate manner
  • Supervise desktop exercises with staff to maintain incident readiness
  • Ensure documentation accuracy and development for day to day process
  • Issue resolution and closure on internal issue tracking system
  • Supervise weekend testing when assigned
  • Ability to implement procedures and policies for new business; coordinate and partner with internal business units
  • Effectively handle system and staff concerns with proper escalation to appropriate subject matter experts and management
  • Ensure the training and cross training of staff on all TCH application and systems
  • Supervise day-to-day shift operations

Physical Demands and Work Environment:

Work is generally sedentary in nature, but may require standing and walking. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Apply Below*:

  • A letter of interest describing your experience and interest in the position
  • Your resume
  • Names and contact information of three references, or three letters of reference

* Please submit a single application per position.

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