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Technical Specialist, Operations

Position: Technical Specialist, Operations
Reports To: Director, Operations
Location: New York, NY

Position Summary:

To ensure technology is running as designed to deliver the product to the customer. To identify, log and resolve any issues. Candidate should be mature, self-motivated, extremely well-organized and detail-oriented, able to function under pressure and handle numerous tasks simultaneously. The position would be well-suited to a candidate who thrives in a fast-paced environment and is meticulous.  S/he must be able to take initiative, prioritize with minimal supervision and work independently, as well as part of a team.

Qualifications Required:

  • Bachelor’s degree or education/training in an IT related field
  • 3+ years’ experience with Cisco routers switches and Firewalls
  • 3+ years’ experience with Red Hat Linux and AIX Servers in an enterprise environment
  • Experience using various versions of Windows Servers
  • 2+ years using VMWARE 5.X or 6.X
  • 3+ years of experience in developing and support of distributed financial services transaction processing platforms
  • Must be detail oriented and organized in both thought and practice
  • Good verbal and written communication skills
  • Strong analytical and problem solving skills
  • Must have a professional demeanor and be able to effectively work with external customers, vendors and staff
  • Ability to work under pressure and handle conflicting priorities
  • Experience in analyzing debugging issues as it applies to Cisco switches and routers
  • Experience supporting IP Telephony systems
  • Strong hands on experience with JAVA server side technology and J2EE App server preferably WebSphere
  • Experience with payment products, operations, and technology
  • Strong working knowledge of UNIX/LINUX commands, shell scripting and database queries (e.g. for troubleshooting as well as data patching)
  • Strong knowledge of relational database Microsoft SQL and DB2
  • Excellent  analytical, troubleshooting and problem-solving skills
  • Must be a strong team player
  • Ability to multitask
  • Experience with credit card processing application, digital wallets, emerging payments, mobile payments is a strong plus
  • Ability to set priorities and handle multiple tasks and projects in a fast-paced environment
  • Datacenter and Monitoring Experience

Qualifications Desired:

  • CCNA, CCNP, MCSE and ITIL certification
  • IMB MQ and Connect Direct experience
  • Linux Shell Scripting
  • Vendor management experience

Essential Functions and Responsibilities:

  • Assist in the support of servers, network devices and mainframes at all facilities for hardware or software errors
  • Design and execute diagnostic tests to monitor the health and performance of computer systems and communications equipment
  • Monitor client help desk calls and assist in the in resolution of problems; escalate problems to internal technical groups as appropriate
  • Test and install communications equipment for internal and external customer use
  • Create documentation that will troubleshoot internal networks and systems efficiently
  • Provide training for Operations Representatives on the various networks and systems that The Clearing House supports
  • Provide enhanced network support for WAN and IP Telephony networks
  • Proactively contact participants when surveillance systems identify connectivity issues
  • Interface with vendors and clients to repair and resolve installation issues
  • Support wide-area MPLS services, as well as other communication lines, for all customer communication links
  • Implement changes in our customer facing environments
  • Coordinate and participate in Disaster Recovery exercises
  • Prepare Operations for the implementation or decommission of services
  • Assist on various team projects to ensure Continual Service Improvements occur within Operation
  • Engage with technical teams at our client banks, E-Wallets and payment networks to develop technical solution design for integration projects
  • Triage and troubleshoot and resolve escalated production issues on a complex mission critical application
  • Perform root cause analysis of issues
  • Develop run-books for recurring issues, system implementation, shutdown and recovery
  • Support release implementation, infrastructure upgrades, maintenance and disaster recovery testing
  • Support Java, WebSphere & File Transfer applications

Physical Demands and Work Environment:

Work is generally sedentary in nature, but may require standing and walking. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Apply Below*:

  • A letter of interest describing your experience and interest in the position
  • Your resume
  • Names and contact information of three references, or three letters of reference

* Please submit a single application per position.

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