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Payments Pulse

Payments Pulse
The Clearing House
Payments Pulse

Industry News & Resources

U.S. RTP Connections Poised to Triple Within the Year

Source: Volante Technologies

Pandemic Spurring Demand for Faster Payments

Source: Federal Reserve

Banking Outlook Special Report: Banking Attitudes, Generation by Generation

Source: BAI

We Get Questions...

Q and A
Q.)   We have been notified by our account holder that she paid via PayPal for an online order that she never received. The transaction was authorized as an ACH withdrawal from her account rather than a charge to her credit card. Can we return the PPD debit since we were notified within 60 days of settlement date? What return code should we use?
A.)  Extended Return Entries are permitted under the Nacha Rules where the RDFI has an obligation to recredit the Receiver (e.g., for an unauthorized debit) and certain requirements are met. Nacha Operating Rules Subsection 3.13 and 3.11. Based on the description of the scenario, it does not appear to involve an obligation to recredit the Receiver and an Extended Return Entry would not be permitted. (Note also that the ACH Rules do not address non-delivery of goods or services so there is not an appropriate return code for the scenario you describe.) Your account holder should contact PayPal, who has a relationship with the seller, or the seller directly, in order to resolve the issue.
Have a question for TCHPA? Call 800-875-2242 (choose option 3) or email

The information contained herein has been prepared for general informational purposes only and is not offered as and does not constitute legal advice. You should consult with your legal counsel regarding the legal, regulatory and Nacha Rules requirements that apply to specific ACH transaction scenarios..
2020 ACH Rules

Register Now for Concepts 2021!

Wherever you are is the perfect place to attend!

Thursday, October 21st,
9:45am - 4:30pm ET

Friday, October 22nd,
9:00am - 11:00am ET*

Our 24th annual payments conference includes presentations on Rules and Reclamations, Fintechs and Faster Payments, Meaningful Modernization and more. Earn up to 11.5 continuing education credits by consuming all sessions during this 2-day event.

Register soon!
But hurry! Registration closes at 4:00pm on October 20th

*Presentation recordings will be available to registered attendees on Friday, October 22nd from 11:00am – 4:00pm ET. This is your chance to consume sessions you wanted to attend during the conference but missed.

2020 ACH Rules

2021 Lakin-Hobday Award Winner

Congratulations to Caleb Etzler, AAP, NCP, Bank Operations Manager at Q2 and recipient of TCHPA’s 2021 Lakin-Hobday Award. The annual award recognizes the extraordinary contributions and characteristics of successful payments professionals and honors its very first recipients. Linda Lakin and Donna Hobday proved time and again that they possess the qualities associated with the payments excellence award by volunteering, supporting and mentoring their peers, and continually lending their time and expertise when asked to participate in events beyond the walls of their regular work world.

Caleb was nominated by Lisa Iselli, Manager of Member Success at TCHPA, as he easily met the award criteria by contributing his time, knowledge and expertise to numerous payments industry committees and workgroups over the years. Way to go Caleb… We appreciate you!

Meaningful Modernization Rules Update

Resources for Members

TCHPA On-Demand Webinar

Updated Documents on Demand

Payments Education


Considerations for Implementing ACH Origination


NCP Prep Talk: Steps to Preparing for the 2022 NCP Exam


Concepts 2021 Virtual Payments Conference


Online Account Opening and Consumers as Originators

Visit TCHPA’s Payments Education page and choose from more than 80 topics (live and on-demand)!

Member Support

Remember, when you need support from The Clearing House Payments Authority (TCHPA), you can reach our Member Services staff directly by calling 800-875-2242 and choosing option 3, or by emailing Although our staff is working remotely due to the COVID-19 pandemic, we’re still available to provide the support you need in a timely manner!

Professionals in every trade have an association they rely on for industry expertise, support and resources. We're the Association for Payments People.

Copyright © 2021 The Clearing House Payments Company L.L.C.
115 Business Park Dr.
Winston-Salem, NC 27107
United States

The Clearing House
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