Two-Part On-Demand Recorded Webinar. Financial institutions must comply with the ACH Rules and Regulation E when responding to account holder allegations of errors. Learn how to properly investigate and respond to complex ACH return and exception challenges. The goal of this session is to help financial institutions reduce the costs associated with ACH exception processing, maintain compliance with the ACH Rules and mitigate risk and loss.
There will always be unique exception scenarios without a clear-cut solution, making it necessary for your financial institution to make a business decisions based on known facts. Learn how to make these decisions, document them, and then follow them for similar scenarios in the future. Identify your ACH Rules responsibilities as an RDFI, employ troubleshooting tips for complex ACH challenges, and respond appropriately to RDFI ACH return and exception issues to mitigate potential risk and loss.
AGENDA
Session One (approximately 90 minutes)
- RDFI Roles & Responsibilities, Resources Review, Compliance 101
- Posting Credits Early
- ACH Exception Processing
- Unauthorized ACH Debits vs Stop Payments
- Choosing the Right Return Code Game
Session Two (approximately 90 minutes)
- Federal Govt Payments/Reclamations
- Trivia from your TCHPA Team
- Handling Consumer ACH Disputes, Reg E, Warranty Claims