Financial institutions must comply with the ACH Rules and Regulation E when responding to account holder allegations of errors. Learn how to properly investigate and respond to complex ACH return and exception challenges. The goal of this session is to help financial institutions reduce the costs associated with ACH exception processing, maintain compliance with the ACH Rules and mitigate risk and loss.
There will always be unique exception scenarios without a clear-cut solution, making it necessary for your financial institution to make a business decisions based on known facts. Learn how to make these decisions, document them, and then follow them for similar scenarios in the future.
- Identify your ACH Rules responsibilities as an RDFI
- Employ troubleshooting tips for complex ACH challenges
- Respond appropriately to RDFI ACH return and exception issues to mitigate potential risk and loss
AGENDA
Morning (10:00am - Noon ET)
- RDFI Roles & Responsibilities (high level)
- ACH Exception Processing
- Posting by Account Number Alone
- What About those that Don’t Automatically Post?
- Choosing the Right Return Reason Codes
- Unauthorized ACH Debits v Stop Pays
Afternoon (1:00 - 3:00pm ET)
- Federal Government Payments / Reclamations
- Handling Consumer ACH Disputes
- Reg E Error Resolution
- ACH Rules for Warranty Claims
- Attendee Q&A / Case Study Discussion
One-hour lunch break at Noon