Payments Services

Operations and Service

The Clearing House’s CHIPS system has an unmatched record of 99.999% uptime—the five 9’s of reliability. It’s no accident that we have the best reliability numbers in the business, with our attention to system redundancy. We have a fully mirrored back-up site electronically linked to its primary operation by high-speed fiber-optic communications. Both primary and back-up data centers are supported by dual diesel generators and uninterrupted power-supply systems. 

The Clearing House has one of most experienced service teams in the business. Our customers appreciate this attention to operations and service, rating these attributes above nine on a scale of one to ten year-after-year in our customer satisfaction survey. Some comments:

“CHIPS is an advocate for the industry as well as specific issues that arise in the community.”
Wells Fargo

“The response time is fast and they are always ready to assist in resolving any problem we have.”
Mega International Commercial Bank