Innovation in payments is at the core of The Clearing House’s (TCH) 166 year history.  In this modern digital era, TCH is focused on driving sustainable innovation in banking and payments in partnership with the industry, highlighted by the development of the first digital native payment system designed for the 21st century and beyond, RTP. The product innovation team at The Clearing House is responsible for working across the organization and industry to identify and foster new innovative concepts that help to propel the industry forward.  They are looking for a Business Analyst to join this growing team. The Business Analyst will be a key member of the TCH Product Innovation team.  This position will work closely with Product Management, Technology, Risk and Operations, and other key stakeholders through the ideation process to develop, analyze, and document concepts and requirements around strategic innovation initiatives. The candidate will collaborate internally to ensure successful transition of innovation projects into the product teams.  S/he will become a key subject matter expert on the desired functionality and assist in educating both internal and external users during the early stages of implementation. 

The selected candidate will be implementing and supporting a multi-tiered high-availability Citrix infrastructure that is geographically distributed. The candidate will be involved in supporting, in varying capacities, a range of virtualization products including but not limited to Citrix XenApp, XenDesktop, StoreFront, VMware, and various related and unrelated subsystems necessary to support a virtual desktop and application delivery environment. 

The Contract Manager will ensure consistent management of all proposals and contracts and manage all aspects of the administrative, financial, and operations of the asset portfolio; establish and maintain vendor relationships by serving as point of contact for contractual matters; will plan and manage assets according to the department’s needs and work to beneficially manage the portfolio to minimize risk.

The Contract Manager will be a strategically-minded individual with strong interpersonal skills and extensive experience managing physical assets through the entire lifecycle. Position includes providing guidance for an effective procurement function for the CREM department. The Contract Manager’s role in the contract development process requires close collaboration with various departments at The Clearing House including significant interaction with the contract management team.

The Customer Service Representative will achieve Customer Service Department goals and results by using best practice customer service skills and adherence to organizational procedures, policies and systems. Addresses customer issues and ensures effective problem resolution. 

Candidate should be self-motivated, extremely well-organized and detail-oriented, able to function under pressure and handle numerous tasks simultaneously. The position would be well-suited to a candidate who thrives in a fast-paced environment and is meticulous. S/he must be able to take initiative, prioritize with minimal supervision and work independently, as well as part of a team.

This is an enterprise systems, distributed development position where the primary responsibilities of the SQL development team include: architecture and design of a multi-terabyte SQL environment with emphasis on security, high availability, optimization, performance, tuning, and automation.

The Director of Client Services is the face of TCH, providing clients a primary point of contact for all their payment system support needs, while simultaneously coordinating with the other operations teams to fulfill client needs. The Director of Client Services will oversee a team of Payment Support Specialists and Customer Service Representatives to ensure that all TCH clients receive the high-touch, personalized service that is the bedrock of the customer-first support model. The Director of Client Services will also be responsible for identifying areas of opportunity and drive transformations to continuously evolve the organization.  This includes process improvements, automation and staff training.

The Director, Enterprise Risk Management is a critical member of the Risk Office and is responsible for contributing towards the design, development and implementation of the ERM Framework in order to establish an effective risk based system to identify, measure, monitor, and control enterprise-wide risks.  This is a strategic and tactical position, where the candidate will facilitate and lead interfacing with functional units to establish and communicate risk management methodology, processes, risk appetite and risk culture. Additionally, the role will involve extensive interaction with TCH’s external stakeholders, including supervisors and the Enterprise Risk Committee.

The Director, Innovation – Program Management will apply program management, strategy, analytical, and risk management skills to drive strategy and execute on high priority enterprise level initiatives that will deliver on company goals. This role is responsible for leading programs and projects, ideate on new concepts, perform analysis, and work with the organization to drive a plan to implementation of new ideas.  

The Director RTP Product Development will provide input to and assist in the ongoing development projects that will drive the success of RTP.  Responsibilities will include developing relationships with internal and external partners to coordinate and drive successful releases of RTP product suite with bank participants and vendors.  This will include creating and managing flow of release related information to RTP customers and vendor partners.  Based on availability, position may also assist with other TCH product development efforts.

The IAM Specialist’s primary responsibilities will include designing, implementing, and administering security from a user administration perspective for TCH’s information systems. This position manages access to resources and services while enforcing business, privacy, and security policies.

The IT Service Continuity Associate will be responsible for developing, maintaining and improving Operations & Technology Contingency plans. The tasks include scheduling, planning and reporting on contingency events. This role will ensure TCH technical systems are delivering services to our customers as expected by monitoring, identifying, logging and resolving issues, including handling escalations to the Business Continuity Manager.

The Manager, RTP Product Development will provide input to and assist in the ongoing development of the RTP product.  Responsibilities will include documenting detailed business requirements and working with technology partners to deliver RTP platform functionality.  S/he will also ensure that the resulting system meets all requirements by reviewing functional requirements, system documentation and user guides, assisting in the development of test cases and performing UAT. This position will serve as a subject matter expert throughout the product development lifecycle. S/he will be a lead subject matter expert on ISO 20022.  S/he will become a key subject matter expert on the functionality and operation of the RTP system and assist in educating both internal and external customers during the early stages of implementation.

The Operations Representative will ensure that all systems are functioning in a healthy state, along with ensuring that all data transmissions to and from The Clearing House are monitored and executed successfully through the system. This includes the identification, investigation, escalation, and resolution of all internal production or customer-related issues in a timely and efficient manner. The Operations Representative will ensure that all customer or third-party inquiries are answered in a timely, accurate and professional manner.

Notes: TCH is hiring for 3 vacancies to work varying shifts in either Winston-Salem, NC or Dallas, TX. At least one role will be filled to cover night shift on weekends. These roles require working a set schedule that ensures 24/7 coverage for TCH customers. Overtime and weekend hours may be required.

TCH is looking for a talented, proven, and motivated Exchange/Microsoft Office 365 Engineer to join our team. Candidates should have a diverse background in Messaging and Collaboration environments, primarily Microsoft, and want to expand and grow their career.  

The Payments Compliance Specialist is responsible for the development and execution of contracted services completed both on site at member banks and credit unions as well as remotely where warranted. Services include ACH audits and risk assessments as well as other payments consulting engagements. S/he contributes to the development of self-serve materials for use by members and prospects related to payments system compliance.  The Payments Compliance Specialist serves as a SME to augment the team responsible for development and delivery of education and other member benefits.

The Payments Operations Specialist provides support of the products and services offered by The Clearing House ensuring transactions are processed with the highest level of quality and in a timely manner. The role requires working on a set schedule that ensures 24/7 coverage for TCH customers. 

The hours for this position are: 7pm- 7am Sunday-Tuesday. Overtime hours may be required.

Information Security (IS) group is looking for a Security Architecture Manager as a direct report to the Director of Enterprise Security Architecture. In this role, the candidate will provide technical leadership, subject matter expertise and direction on complex projects/initiatives for their assigned area(s) of responsibility. This position will function as a technology leader in the architecture design, planning, and delivery of enterprise-class security systems both on premise and in the cloud. We are seeking strong, self-motivated candidates with a proven track record of understanding security controls, and working across an organization to implement and validate controls.

The Senior Accountant will report to the Assistant Controller of The Clearing House.  This role will perform a wide variety of general or specialized accounting functions.  The position conducts financial entries and analyses and prepares accompanying reports.  The Senior Accountant must have a strong understanding of GAAP accounting along with experience with Journal Entries and Software, including Great Plains and ADP.  Strong internal control and risk mitigation knowledge required.  

To ensure technology is running as designed to deliver the product to the customer. To identify, log and resolve any issues. Candidate should be mature, self-motivated, extremely well-organized and detail-oriented, able to function under pressure and handle numerous tasks simultaneously. The position would be well-suited to a candidate who thrives in a fast-paced environment and is meticulous.  S/he must be able to take initiative, prioritize with minimal supervision and work independently, as well as part of a team.

Notes: These roles require working a set schedule that ensures 24/7 coverage for TCH customers. Overtime and weekend hours may be required. This role is anticipated to cover night shift, on weekends. 

 

The Clearing House Payments Company, LLC (TCH) is a bank owned, industry utility that operates four payment systems: a high value funds transfer system (CHIPS), the country’s first real-time, end to end system (RTP), an automated clearinghouse (EPN), and a check image exchange. TCH also operates related businesses, including a tokenization service (STE), a regional payments association (TCH RPA), and a check image rules organization (ECCHO).  

Because of its role in payments, TCH is regulated and supervised as a systemically important financial market utility under Title VIII of the Dodd Frank Act and as a systemically important service provider under the Bank Service Company Act.  As such, TCH is required to comply with various regulations and to meet expectations set out in supervisory guidance.  This posting is for a position with the Legal Regulatory Matters team, which is responsible for ensuring that TCH takes the steps necessary to comply with applicable regulations.  Specific examples of responsibilities that fall under Regulatory Matters include TCH’s Recovery and Wind Down Plan, Equity Plan, and Cyber Resiliency Plan, CHIPS’ Tiered Participation analysis and Public Disclosure Statement, and CPMI end point security and cyber security guidance.  While many of these areas require subject matter experts to contribute to and develop required artifacts, the Regulatory Matters team is ultimately responsible for the quality and the timely submission of the artifacts.  

While the primary responsibilities of this position fall under the Regulatory Matters team, there may be opportunities to provide legal support to some of TCH’s payments business lines.

The Vice President, Enterprise Risk Management is a critical member of the Risk Office and is responsible for contributing towards the design, development and implementation of the ERM Framework in order to establish an effective risk- based system to identify, measure, monitor, and control enterprise-wide risks.  This is a strategic and tactical position, where the candidate will facilitate and lead interfacing with functional units to establish and communicate risk management methodology, processes, risk appetite and risk culture. Additionally, the role will involve extensive interaction with TCH’s external stakeholders, including supervisors and the Enterprise Risk Committee.

The Vice President of Systemic & Liquidity Risk Management (SLRM) is responsible for systemic, liquidity, and model risk oversight of The Clearing House Interbank Payments System (CHIPS) and Real Time Payments (RTP). The role requires strong functional knowledge experience in Liquidity, Cash Management, Modelling, and Payment Processing. The individual must demonstrate the confidence and competence to thoroughly assess transactional data and conduct analysis that contributes to insightful business risk conclusions about systemic, liquidity, and participant risk. The VP has additional leadership responsibilities associated with data analytics and reporting, in support of both SLRM and the overall Risk Office. The VP, SLRM interacts with all levels and areas of the organization, including industry experts, regarding identifying, documenting, assessing, and mitigating payments risk. The position calls for a dynamic individual who can manage and lead an effective team to provide value to the Risk Office and The Clearing House.