The Client Billing Specialist is responsible for the management of client and telecom invoices as well as the annual telecom budget.

Will be primarily responsible for fulfilling escort requests received by Security Management. Escort duty will consist of maintaining contact with authorized visitors conducting services for The Clearing House at the Winston-Salem Data Center.

The Director of Identity and Access Management has responsibility for identifying tools, technologies, teams, and identity services. Leveraging leading technologies, the Director will work collaboratively across the enterprise to integrate identity management solutions that improve our security posture while equally improving the end user experience. The Director of Identity and Access Management will focus on innovative and automated solutions to meet and exceed strict regulatory compliance requirements. Working with IT and IS leaders, this leader will drive seamless integration into all of our critical business services while simplifying the authentication processes.

The Clearing House has just launched the first new national payments system in over 40 years.  The Real-time Payments system (RTP) will allow customers of participating Banks and Credit Unions to send instant payments to any other person or business whose bank participates. The goal of the system is to provide access to instant payments to every financial institution and account holder in the US.   To achieve this goal, significant enhancements and expansion of the system will occur over the next 3-5 years in order to support over 10,000 financial institutions.

This position is for a director of development for RTP.   This is a “hands on” management role providing both technical and process management leadership.   The RTP development team is responsible for development, implementation and support of all applications that support real-time payments processing.

It will involve approximately 60-70% new development and 30-40% production support.  The RTP Developer will work closely with TCH Product Management, Operations and Technology Infrastructure departments as well as external clients and vendors to define and implement new features and capabilities.

The Executive Administrative Assistant will be supervised by the TCH EVP & CIO.  This position will provide administrative support for the EVP and other senior management staff within O&T as needed.  The candidate should be self-motivated, extremely well-organized and detail-oriented, collegial and able to function under pressure and handle numerous multiple tasks simultaneously.  The candidate should also be able to take initiative, prioritize with minimal supervision and work independently as part of a team.  This position will work with senior executives both internally and externally.  Specific duties include extensive calendar management at the most senior executive level, travel arrangements and scheduling, completion of expense reports, maintaining TCH global directory mail distribution lists, organizing meetings and O&T events, as well as providing support for PowerPoint presentations and board meetings.

The Information Security group is looking for an Incident Response Engineer as a direct report to the Director, Information Security. In this role, the candidate will provide subject matter expertise for their assigned area(s) of responsibility.  

The Incident Response Engineer is responsible for all aspects of the Incident Response Plan, Security Monitoring and Threat Intelligence. Detects,  prevents, interrupts, stops, documents and communicates risks, threats, events and metrics.  Acts as the subject matter expert on tools used in a  typical Security Operations Center or Managed Security Provider.

This position can be located in Winston-Salem, NC or New York, NY.  

 

The Identity and Access Management Analyst’s primary responsibilities will include designing, implementing, and administer security from a user administration perspective for TCH’s information systems. This position manages access to resources and services while enforcing business, privacy, and security policies.
Qualifications required:

Support current and implement new ClearPath MCP Software Series in a virtualized environment, such as VMWare, to maintain maximum performance and reliability.

Candidate should be mature, self-motivated, detailed –oriented. S/he must be able to take initiative, prioritize with minimal supervision and work independently, as well as part of a team. Candidate should be able to handle cleaning duties of the office building and keep the external premise clean and orderly. Must be able to work requested shift and handle responsibilities in a timely manner. Maintain grounds and common areas to ensure they are operational, safe and clean for employees. Disassemble damaged and broken equipment so that it can be more easily repaired, then reassemble pieces after repair work has been successfully completed. Receive deliveries of equipment and supplies and transfer them to work stations or other areas as dictated by management. Must have the ability to use, handle, and identify tools to actively work on maintenance or repairs. Receive work orders and determine what parts, equipment and services are needed to perform necessary maintenance and repair work.

The Member Services Specialist works closely with a variety of stakeholders to ensure that all member expectations are met, with direction from the Member Services Manager.  This may include support for education and training needs, managing the publications and store processes, support for the professional services work, monthly member billing and that member service inquiries are fulfilled.  The Specialist must work both independently and with the TCHPA team, as well as with TCHPA members/subscribers and customers.  The Specialist is an active participant in all phases of planning and execution of every primary TCHPA activity.

The Payments Audit Specialist is responsible for the development and execution of professional service and consulting engagements contracted for completion. Must maintain a high level of proficiency with industry rules and regulations, in order to advise clients and recommend sound compliance and risk management practices. The Payments Audit Specialist may also serve as a SME to augment the team responsible for delivery of education and other member benefits.

The Clearing House has just launched the first new national payments system in over 40 years.  The Real-time Payments system (RTP) will allow customers of participating Banks and Credit Unions to send instant payments to any other person or business whose bank participates. The goal of the system is to ultimately provide access to instant payments to every financial institution and account holder in the US. To achieve this goal, significant enhancements and expansion of the system will occur over the next 3-5 years in order to support over 10,000 financial institutions. 

This position is for a senior Java developer. It will involve approximately 60-70% new development and 30-40% production support. The RTP Developer will work closely with TCH Product Management, Operations and Technology Infrastructure departments as well as external clients and vendors to define and implement new features and capabilities.

Candidates for the Research Specialist & Project Coordinator position should possess strong written and oral communication skills, be self-motivated, extremely well-organized and detail-oriented, be able to function under pressure and handle numerous tasks simultaneously. The position would be well-suited to a candidate who thrives in a fast-paced environment and is analytical, quick and meticulous. S/he must be able to take initiative, prioritize with minimal supervision and work independently as well as part of a team.

The TCH Security Guard will control access to the facility, screen visitors and employees in an efficient manner in order to expedite their admittance to the facility. 

Candidate should be mature, collegial, self-motivated, extremely well-organized and detail-oriented, able to function under pressure and handle numerous tasks simultaneously. The position would be well-suited to a candidate who thrives in a fast-paced environment and is meticulous. S/he must be able to take initiative, prioritize with minimal supervision and work independently, as well as part of a team. 

To develop assigned software project work on-schedule, with quality, in accordance with TCH standards and meets all requirements. To develop product maintenance assignments on-schedule, with quality, in accordance with TCH standards and meets al requirements. To provide 3rd level software support that is performed quickly and reliably. To work directly with and assist with the management of outsourcing vendor relationships, ensuring quality deliverables that are completed on time and in accordance with TCH standards.

The role of the Senior Sales Engineer is to drive the sales and onboarding of banks and channel partners which are adopting The Clearing House (TCH)’s new Real Time Payments (RTP) platform and Secure Token Exchange (STE) service. The Senior Sales Engineer will execute technical support as part of the sales strategy for the platforms to develop appropriate solutions and building technical relationships with each potential partner.

• During the sales process, the Senior Sales Engineer will work with the TCH Product Development team and TCH Operations & Technology team to address partner-specific requirements (e.g. product configuration, connectivity, and security, customizations)
• The Senior Sales Engineer will work with the TCH Operations & Technology (O&T) teams as a key interface/ relationship manager to the bank and/or channel partner during the implementation, configuration, and testing of the STE platform

Senior Systems Administrator to design, build, support and maintain the Wintel server infrastructure environment. Primary objective is to ensure the reliability and resiliency of TCH Business Systems.

 

The ServiceNow Administrator will be responsible for supporting ongoing business needs for ServiceNow configuration, implementation and support. This position will focus on gathering and documenting user and process requirements, functional requirements, and developing technical requirements. In addition, the position will be responsible for scripting custom workflows, onboarding and off boarding new employees, deploying ServiceNow configurations, testing configurations, overall governance and managing the CMDB. 

The Service Desk Analyst provides support for basic incident resolution and requests reported to TCH Operations Customer Service by internal and external customers. Responsibilities include initial assessment, triage, research, and ideally resolution of basic incidents and requests regarding the use of operating systems and application software products. The Service Desk Analyst is a position that will seek to achieve a high FCR (first call resolution) rate by collecting information through a customer dialog and accessing appropriate support tools. Problems beyond the scope of their ability or responsibility are logged and sent to appropriate level 2 resources for further investigation.

Candidate should be mature, collegial, self-motivated, extremely well-organized and detail-oriented, able to function under pressure and handle numerous tasks simultaneously. The position would be well-suited to a candidate who thrives in a fast-paced environment and is meticulous. S/he must be able to take initiative, prioritize with minimal supervision and work independently, as well as part of a team.

This role is responsible for supporting the TCH Executive Team and in-house and remote company employees on all matters pertaining to technical solutions. This individual will troubleshoot and follow up on end user issues via phone, email and in person. They will also be responsible for the day­ to-day maintenance of administrative systems including PCs/laptops, printer, mobile devices and, and remote support

Candidate should be mature, collegial, self-motivated, extremely well-organized and detail-oriented, able to function under pressure and handle numerous tasks simultaneously. The position would be well-suited to a candidate who thrives in a fast-paced environment and is meticulous. S/he must be able to take initiative, prioritize with minimal supervision and work independently, as well as part of a team.
 

To ensure technology is running as designed to deliver the product to the customer. To identify, log and resolve any issues.

Candidate should be mature, collegial, self-motivated, extremely well-organized and detail-oriented, able to function under pressure and handle numerous tasks simultaneously. The position would be well-suited to a candidate who thrives in a fast-paced environment and is meticulous. S/he must be able to take initiative, prioritize with minimal supervision and work independently, as well as part of a team.

The role of the Software Developer is to develop large scale, high quality and highly performant systems for mission-critical applications and business services to various business customers. This role is responsible for:

• Software development of the Company’s Linux/Java application code and supporting tools
• Operating within disciplined software development processes and best practices that are focused on ensuring quality, efficiency and adherence to industry standards
• Developing new systems from the ground up, leveraging existing systems’ knowledge to create new platform solutions
• Migrate existing legacy systems to new Java EE/Linux platform
• Production Support of Existing and Newly Built Systems

The role of the Software Engineer is to design and develop large scale, high quality and highly performant systems for mission-critical applications and business services to various business customers.   This role is responsible for:

• Software Design and development of the Company’s Linux/Java application code and supporting tools
• Operating and collaborating within disciplined software development processes and best practices that are focused on ensuring quality, efficiency and adherence to industry standards
• Design new systems from the ground up, leveraging existing systems’ knowledge to create new platform solutions
• Migrate existing legacy systems to new Java EE/Linux platform.

The Vendor Management Specialist is responsible for ensuring TCH effectively identifies and manages vendor related risks.  The role contributes toward the on-going improvement of TCH vendor management practices.  The Specialist must develop strong working relationships with key stakeholders throughout the organization in order to work across all functions - Information Security, Legal, Enterprise Risk Management, Technology and Operations, and other business functions.

TCH has an opening for WebSphere System Administrator.  The position is responsible for the installation, configuration, administration and maintenance of WebSphere Application Server on multiple platforms including, AIX and Red Hat Linux on IBM power systems as well as on X86 Linux platforms and require at least 5 years hands-on experience with WebSphere Application Server.  Additional experience managing IBM MQ is a plus.

The Enterprise Program Management Office (EPMO) Program Manager reports to the EPMO Program Director.  This role will provide day-to-day hands on program management, oversight and governance for one or more key program(s) essential to fundamental business activities at The Clearing House (TCH). The role demands strong attention to the daily details of project execution across the program(s) and cross-coordination amongst multiple departments organization-wide. The Program Manager has demonstrated knowledge and experience in program/project management and is confident running senior level committees and workshops.  Candidate must demonstrate the ability to autonomously assess issues and risks in order to drive resolution.  Daily requirements include: crafting and socializing insightful professional communication materials to bring visibility into program activities and developments; producing high quality reports consumed weekly by executives; conducting ad-hoc data analysis; and directing administrative coordination.