The Account Services Specialist is responsible for the management of customer on-boarding and off-boarding of all TCH products.

The Clearing House (TCH) has an opening for an Application Manager in the Corporate Systems Group (CSG). The Application Manager will provide end-to-end oversight and management of a variety of key firm-wide applications (corporate systems). The role will act as a single-point-of-contact for a given application(s) and includes: technology-business liaison responsibilities, limited project/initiative management & governance, and strategic roadmap planning. The Application Manager position demands strong attention to the daily details of a variety of corporate system initiatives including technical support, system enhancements, and strategic planning. The candidate must have demonstrated knowledge and experience in technology support, program/product/project management and is confident running and participating in meetings with senior level employees, 3rd party vendors, and technical teams. The Application Manager must demonstrate the ability to operate autonomously, taking ownership of assigned systems with minimal direct oversight. Daily requirements also include: crafting and socializing insightful professional communication materials to bring visibility into system activities and developments; producing high quality reports consumed by executives; conducting ad-hoc data analysis; and directing administrative coordination.

Innovation in payments is at the core of The Clearing House’s (TCH) 166 year history.  In this modern digital era, TCH is focused on driving sustainable innovation in banking and payments in partnership with the industry, highlighted by the development of the first digital native payment system designed for the 21st century and beyond, RTP. The product innovation team at The Clearing House is responsible for working across the organization and industry to identify and foster new innovative concepts that help to propel the industry forward.  They are looking for a Business Analyst to join this growing team. The Business Analyst will be a key member of the TCH Product Innovation team.  This position will work closely with Product Management, Technology, Risk and Operations, and other key stakeholders through the ideation process to develop, analyze, and document concepts and requirements around strategic innovation initiatives. The candidate will collaborate internally to ensure successful transition of innovation projects into the product teams.  S/he will become a key subject matter expert on the desired functionality and assist in educating both internal and external users during the early stages of implementation. 

The ERM Business Analyst supports the Enterprise Risk Management team in all aspects of the enterprise-wide risk management program, with a specific focus on supporting and enhancing the group’s risk metrics and reporting capabilities. Responsibilities include executing the organization’s ERM Framework, as well as facilitate interfacing with functional units to establish and communicate risk management methodology, processes, risk appetite and risk culture.

This role will support leadership during a period of rapid organizational change and industry advancement, as well as technical efforts such increasing use of the Cloud. The role will ensure that the company appropriately prioritizes, manages and monitors risk by collaborating with several departments and defining risk ownership. A successful candidate will contribute to the Risk Management program by bringing experience and first-hand knowledge to the enhancement and ongoing execution of the ERM program.

The Business Analyst will be a key member of the Real-time Payments delivery team. This position will work closely with the Product Management, Technology and Operations departments as well as external clients and vendors to define and implement the Real-time Payments system being developed by The Clearing House. This position will be responsible for documenting detailed functional and technical requirements, system documentation and user guides. S/he will also ensure that the resulting system meets all requirements by assisting in the development of test cases and scripts. S/he will become a key subject matter expert on the functionality and operation of the system and assist in educating both internal and external users during the early stages of implementation.

Business Analysts in the Real-Time Payments Product Development and Management unit (1) provide data monitoring, retrieval, analysis, reporting and presenting to support product and strategy decision-making for the Real-Time Payments network; (2) work with banks and fintechs to onboard new customers to RTP during the current growth phase of the product; and (3) undertake a variety of projects as needed in areas such as process development and change, payment fraud analysis and prevention, liquidity usage and optimization, et al.

We are searching for a talented, self-motivated individual to join our Core Product development team in either our downtown-NY office or our Winston-Salem, NC facility. The responsibilities of this dynamic position include the development of new functionality, maintenance and test of these key applications. Members of this team utilize ALGOL and COBOL as their primary programming languages, and work within the Software Development Life Cycle (SDLC) process along with various Project Management and Business Groups. The candidate will work on development efforts using standard programming practices, concepts and principles.

The Clearing House (TCH) is a banking association and payments company that provides critical services to the banking industry and which has served in this capacity since 1853. Our core products encompass a real-time system process for US dollar transactions for both International and Domestic banks responsible for approximately 95% of cross-border transactions, and a network for the processing of large volumes of debit and credit transactions nationally to facilitate services including Direct Deposit of payroll and Bill Payments. TCH currently serves tens-of-thousands of customer accounts with upwards of 450,000+ transactions and $1.5 trillion per day, and 50+ million transactions with $130 billion on average for our core products, respectively.

Controls access to the facility, screens visitors and employees in an efficient manner in order to expedite their admittance to the facility. Monitors site for suspicious behavior, unlawful guests, safety hazards, inclement weather.  Receives and escalates as required all communication from employees regarding  emergency and non-emergency situations. 

The Customer Service Representative will achieve Customer Service Department goals and results by using best practice customer service skills and adherence to organizational procedures, policies and systems. Addresses customer issues and ensures effective problem resolution. 

Candidate should be self-motivated, extremely well-organized and detail-oriented, able to function under pressure and handle numerous tasks simultaneously. The position would be well-suited to a candidate who thrives in a fast-paced environment and is meticulous. S/he must be able to take initiative, prioritize with minimal supervision and work independently, as well as part of a team.

Note: TCH is hiring for 2 vacancies to work in either Winston-Salem, NC or New York, NY.  These roles require working a set schedule that ensures 24/7 coverage for TCH customers. Overtime and weekend hours may be required.

As a Data Engineer, you will work with a variety of data sets to design, prototype, and deploy analytical models, applications, and data visualizations for both internal users and customers. You will leverage your data engineering skills to transform raw data into analytical and statistical models, deriving meaningful insights and presenting business recommendations based on your results. You will collaborate with cross-functional teams, such as product, technology, operations, and risk, to streamline data pipelines and to create automated solutions. You will use innovative technologies, including open-source software, AI and machine-learning libraries, and cloud-native analytics, to build scalable data platforms that automate and enhance the delivery of our new payment services.

This is an enterprise systems, distributed development position where the primary responsibilities of the SQL development team include: architecture and design of a multi-terabyte SQL environment with emphasis on security, high availability, optimization, performance, tuning, and automation.

The Director of Common Business Services Engineering is a hands-on management position leading a team of developers building and supporting common business services used by all TCH products. The Director of Common Business Services will identify opportunities for developing and re-using common components and services in existing and new applications.  

The Director of Engineering-IXB is a hands-on, director-level, management position leading a team of developers building and supporting common business services used by all TCH products. This Director will be involved in building and developing the IXB (Immediate Cross Border) product and managing teams working in AWS. IXB is a new solution that integrates two separate Real-Time Payment systems (RPT in the US and RT1 in Europe). The Director will be responsible for managing the application development of the Agile teams and working with the two real-time payment systems to ensure that transactions can flow between the two mission-critical applications.

The Director, Enterprise Risk Management is a critical member of the Risk Office and is responsible for contributing towards the design, development and implementation of the ERM Framework in order to execute and evolve the Company’s Risk and Control Self Assessment (RCSA) program, establishing an effective risk- based system to identify, measure, monitor, and control enterprise-wide risks. This is a strategic and tactical position, where the candidate will facilitate and lead interfacing with functional units to establish and communicate risk management methodology, processes, risk appetite and risk culture. Additionally, the role will involve extensive interaction with TCH’s external stakeholders, including supervisors and the Enterprise Risk Committee.

Directs and leads audits through the successful completion of assigned audit engagements, from start to finish, inclusive of planning, fieldwork, report writing and wrap-up activities. Reports directly to the head of Technology Audit. Applies risk and control concepts to processes reviewed and identifies any potential issues. Communicates identified issues with senior management to ensure any potential concerns are addressed in a timely and effective manner and assist in developing corrective action plans with the Business.

The Enterprise Senior Systems Administrator role will be responsible for architecting, implementing, and the day-to-day activities related to the corporate application infrastructure portfolio within TCH Operations and Technology with oversight and governance for key systems administration initiatives ensuring the integrity of our customer facing applications and corporate systems portfolio.

The Enterprise Systems Analyst role will be responsible for architecting, implementing, and the day-to-day administration activities respective to the Enterprise Systems portfolio of applications and tools within TCH Operations and Technology, also providing oversight and governance for key systems administration initiatives ensuring the integrity of our customer facing applications and corporate systems portfolio. 

Integration and configuration manager for The Clearing House’s (TCH’s) proprietary Real-time Payments (RTP) and Secure Token Exchange (STE) products built upon the Token Service Provider (TSP) standards, set by EMVCo.  Responsible for product configurations, vendor settings and management of cryptographic keys.  Lead responsibilities include application configurations and settings during client on-boarding, testing and production implementations. This role will work closely with Operations Client Services and Operations Production Support during incident, problem and change management processes.

The Clearing House’s Information Security (IS) group is looking for a Cloud Operations Specialist that would be responsible for the continuous monitoring of cloud environments to detect and mitigate threats and risks. The position involves managing security requirements through native Cloud Service Provider services, triaging, confirming potential vulnerabilities and monitoring systems for potential incidents.

The Manager of Information Security Risk will serve as the SME supporting business units across the organization in maintaining and identifying areas of concern to TCH Information Security Risk. The individual will perform risk assessments and enhance the continuous Information Security Risk monitoring program.

The Manager, Key Management will act as the integration and configuration manager for The Clearing House’s (TCH’s) proprietary Real-time Payments (RTP) and Secure Token Exchange (STE) products built upon the Token Service Provider (TSP) standards, set by EMVCo. The Manager, Key Management is responsible for product configurations, vendor settings and management of cryptographic keys. Responsibilities include application configurations and settings during client on-boarding, testing and production implementations. This role will work closely with Operations Client Services and Operations Production Support during incident, problem and change management processes.

The Manager, RTP Product Development will provide input to and assist in the ongoing development of the RTP product.  Responsibilities will include documenting detailed business requirements and working with technology partners to deliver RTP platform functionality. They will ensure that the resulting system meets all requirements by reviewing functional requirements, system documentation and user guides, assisting in the development of test cases and performing UAT. This position will serve as a subject matter expert throughout the product development lifecycle. They will become a key subject matter expert on the functionality and operation of the RTP system and assist in educating both internal and external customers during the early stages of implementation.

The Manager, Vendor Risk Management is responsible for ensuring that TCH effectively identifies, assesses, manages, and reports vendor related risks. The role contributes toward the on-going improvement of TCH vendor risk management practices.  The Manager will be responsible for collaborating with internal stakeholders and subject matter experts to evaluate vendor risk at onboarding and periodically during the relationship lifecycle. The Manager must develop strong working relationships with key stakeholders throughout the organization in order to work across all functions - Information Security, Legal, Enterprise Risk Management, Technology and Operations, and other business functions.

The Network Engineering Specialist-Compliance Management will be responsible for compliance management, device hardening and general network security within the network infrastructure. The engineer will also assist in the designing, building and maintaining The Clearing House’s internal and external network infrastructure.

The Payments Association Manager is a member of the leadership team that heads up TCHPA (a payments association), providing member service and support, payments education and resources to member banks and credit unions as well as companies that subscribe.  Together with the other managers, this role provides supervision for the payments specialists that serve the membership of 1000+ banks and credit unions and 2500+ companies on a daily basis.  The Manager leverages his/her knowledge of banking and payments to support the team and the association’s members as we work to meet and exceed member expectations.  This individual is self-motivated, well-organized, detail-oriented, able to function under pressure, and handle numerous projects simultaneously. The position would be well-suited to a candidate who thrives in a fast-paced environment and is meticulous. S/he must be able to provide leadership, take initiative, prioritize with minimal supervision, and work independently, as well as direct a team.

The RTP Business Specialist in the RTP Network Administration team works with banks and fintechs to onboard new customers to RTP during the current network growth phase.  The role will provide RTP data monitoring, retrieval, reporting and presenting to support Product decision-making.  The position also provides support in a variety of projects as needed in areas such as RTP process development and change. 

Information Security (IS) group is looking for a Security Architecture Manager as a direct report to the Director of Enterprise Security Architecture. In this role, the candidate will provide technical leadership, subject matter expertise and direction on complex projects/initiatives for their assigned area(s) of responsibility. This position will function as a technology leader in the architecture design, planning, and delivery of enterprise-class security systems both on premise and in the cloud. We are seeking strong, self-motivated candidates with a proven track record of understanding security controls, and working across an organization to implement and validate controls.

The Cloud Architect is responsible for providing hands-on technical leadership in support of TCH’s initiatives in cloud computing, with a focus on the design of systems and services that run on cloud platforms. The Cloud Architect reports into the Enterprise Architecture organization but may also be embedded into the Cloud-DevOps effort to provide architectural leadership and best practices guidance. Additionally, the Cloud Architect will be responsible for ensuring that critical applications are designed and optimized for high availability and disaster recovery.

This role is responsible for software design and development of high quality and highly performant software based upon the Company’s Linux/Java application platforms and supporting tools; operating and collaborating within disciplined software development processes and best practices that are focused on ensuring quality, efficiency and adherence to industry standards; design new systems from the ground up, leveraging existing systems’ knowledge to create new platform solutions; migrate existing legacy systems functionality to new Java EE/Linux (and AWS Cloud) platforms

This position is for a Senior Java/Unix Developer. The Senior Developer is responsible for design and coding of new applications as well as enhancing and maintaining existing applications.  The Senior Developer works closely with the Product Management, Operations and Technology Infrastructure departments as well as external clients and vendors to define and implement new features and capabilities.

This role will be responsible for architecting, implementing, and day-to-day activities related to the Technology Infrastructure and Platform Systems Database portfolio within TCH Operations and Technology, with oversight and governance for key systems administration initiatives ensuring the integrity of the distributed database services for our customer facing applications and corporate systems portfolio.

This role will work to develop assigned software projects, develop product maintenance assignments, provide 3rd level software support and will work directly with the management of outsourcing vendor relationships while ensuring quality deliverables are completed on time and in accordance with TCH standards.

The Sr. Business Analyst, Workforce Management is responsible for providing administration support, tracking, and reporting of the Operations & Technology (O&T) workforce. The candidate will build, validate, and maintain analytical reporting using data extracted from various systems to help ensure onboarding and offboarding of O&T workforce is performed in timely manner and aligned with company policies and procedures. This role will bring value by helping drive insights that allow leadership to make informed and thoughtful business decisions.

RTP launched in November 2017 and is the preeminent new payments system in the US. Its core design supports on-going financial innovation to the benefit of the US economy – a safer, faster, smarter way to pay.

As an RTP Product Executive you will have primary responsibility to drive on-going evolution of the platform and its adoption by US depository financial institutions. You will lead and partner with a highly capable team of professionals who engage in all aspects of payment system management, product development and innovation, technical roadmap, operations, system rules, legal, risk and regulatory engagement.

Success requires broad and deep understanding of the payments business in the US and internationally. Excellent communication and leadership skills combined with pragmatic and effective problem-solving capabilities.  You will work intimately with constituent FI’s, leading innovators and technical enablers to the industry. As a key market-facing advocate for RTP it is essential that the candidate possess high credibility within the industry and be well-versed in broader ecosystem developments to positively position RTP and TCH.

The Senior Vice President, RTP Product Development & Strategy manages all aspects of product development, deployment and management of new products focusing on the RTP® network and any future product offerings as needed.

The Systems Administrator, End User Services participates in the successful delivery of IT Services to the organization. The Systems Administrator will focus on multiple systems and services related to the IT infrastructure and will be responsible for recurring, non-recurring and maintenance tasks, Service Desk escalations, acquisition integration and Continuous Improvement Project tasks.

The Testing Analyst’s primary responsibilities include providing support for certification activities for all TCH internal and external customers. This position manages the testing schedule and supports customers with their testing activities.

This position is the primary Relationship Manager for banks and selected strategic partners currently using TCH core products (EPN, SVPCO Image, RTP & CHIPS), as well as selling new products and services as they become available. High level responsibilities will include, but are not limited to, providing support to major TCH customers, cross-selling additional TCH products and value-added services, representing the company at industry events as well as being the customer advocate within TCH departments. Additional responsibilities include interacting regularly with senior executives at TCH owner banks and key customers. Position requires regular reporting and follow-up resulting from meetings and assuring responsiveness to customer inquiries. Key responsibility is to preserve and grow customer revenues through selling new product offerings and expanding the use of existing products.

The Vice President, Enterprise Risk Management (Technology Risk Team) will have responsibilities in all aspects of the enterprise-wide risk management program, with a particular emphasis on Technology Risk Management. This role is both a strategic and tactical position, where the candidate will facilitate and lead interfacing with functional units to evolve the organization’s ERM and Technology Risk Framework, and establish, communicate, and execute risk management methodology, processes, risk appetite and risk culture. Additionally, the role will involve extensive interaction with TCH’s external stakeholders, including supervisors and the Enterprise Risk Committee.

This role will support leadership in identifying and managing risks during a period of rapid organizational and technological change, and industry advancement. Areas of technology focus will include the advancement of the Company’s usage of Cloud Computing, migration from legacy technology, and adoption of Agile software delivery methodologies. The role will ensure that the company appropriately prioritizes, manages and monitors risk by collaborating with several departments and defining risk ownership. A successful candidate will contribute to the Technology Risk Management program by executing technology risk assessments, developing reporting, and progressing the ERM framework by enhancing information technology risk processes, controls, methodologies, guidelines, procedures, and practices.