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Account Services Specialist

Position: Account Services Specialist
Reports To: Director, Account Services
Location: Winston-Salem, NC or New York, NY

Position Summary:

The Account Services Specialist is responsible for the management of customer on-boarding and off-boarding of all TCH products.

Qualifications Required:

  • Ability to prioritize and manage multiple tasks
  • Ability to work efficiently in a high demand, team oriented and fast-paced environment
  • Strong problem-solving and communication skills
  • Excellent verbal and written skills
  • Analytical and detail oriented
  • Payment systems experience (3 years)
  • Static Data Systems Entry on a large scale basis (2 Years)

Qualifications Desired:

  • AAP and/or NCP certification
  • Proficiency in Microsoft Office

Essential Functions and Responsibilities:

  • On/off board customers (end-to-end)
  • Coordinate and manage team meetings
  • Develop project plans
  • Update customer profiles
  • Maintain customer satisfaction goals
  • Insure the creation of daily and monthly reports
  • Insure the development of initial and technical documentation required for implementation
  • Provide sales support when appropriate
  • Insure that bank credit rating information is updated periodically (quarterly)
  • Follow-up with legal entities to ensure go-live dates are on track
  • Escalation of issues to your manager on a timely basis
  • Work with the Product, Middleware, Testing and IS Teams within the organization to ensure deliverables from other areas are actioned and completed successfully

Physical Demands and Work Environment:

Work is generally sedentary in nature, but may require standing and walking. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Apply Below*:

  • A letter of interest describing your experience and interest in the position
  • Your resume
  • Names and contact information of three references, or three letters of reference

* Please submit a single application per position.

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