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Business Analyst - Innovation

Position: Business Analyst - Innovation
Reports To: SVP, Product Innovation
Location: Dallas TX, Winston-Salem, NC, or New York, NY

Position Summary:

Innovation in payments is at the core of The Clearing House’s (TCH) 166 year history.  In this modern digital era, TCH is focused on driving sustainable innovation in banking and payments in partnership with the industry, highlighted by the development of the first digital native payment system designed for the 21st century and beyond, RTP. The product innovation team at The Clearing House is responsible for working across the organization and industry to identify and foster new innovative concepts that help to propel the industry forward.  They are looking for a Business Analyst to join this growing team. The Business Analyst will be a key member of the TCH Product Innovation team.  This position will work closely with Product Management, Technology, Risk and Operations, and other key stakeholders through the ideation process to develop, analyze, and document concepts and requirements around strategic innovation initiatives. The candidate will collaborate internally to ensure successful transition of innovation projects into the product teams.  S/he will become a key subject matter expert on the desired functionality and assist in educating both internal and external users during the early stages of implementation. 

Qualifications Required:

  • Bachelor’s degree;
  • 5+ years’ experience as a Business Analyst; 
  • Design thinking knowledge;
  • Creative problem solver, confident in proposing alternative approaches and unique perspectives;
  • Strong critical thinking and decision-making skills;
  • Ability to interpret abstract and complex business requests and analyze based on aggressive timelines;
  • High aptitude for learning new systems and concepts and act with agility in a fast-paced environment;
  • Experience developing all types of documentation including business and functional specifications, and end-user guides 
  • Results-oriented, is proactive and flexible, strategic thinking, and self-motivated;
  • Exceptional organizational skills and the ability to handle multiple work assignments simultaneously with little direction;
  • Excellent writing and storytelling skills, ability to present abstract and complex concepts in a logical fashion
  • Proficiency in Excel, PowerPoint, and Word

Qualifications Desired:

  • Experience with payment products, operations or technology delivery
  • Experience leading efforts through new product design
  • Proficiency in UML and Use Case development

Essential Functions and Responsibilities:

  • Research new concepts to outline impact to marketplace, benefits, risks and costs
  • Business Case development
  • Develop/update reports for decision support and management reporting;
  • Work with the internal team and outside partners to define and document concepts and requirements
  • Work with the organization to develop innovation capabilities and refine the innovation process
  • Collaborate in a team environment to facilitate transition of vetted projects into the product teams
  • Work with the Innovation Designer to support the creation of visual artefacts of the findings, insights, and prototypes through the project lifespan
  • Assist with external and internal facing system documentation (interface specifications, user guides, support manuals etc.).
  • Adherence to management instruction and performance expectations including key disciplines:
  • Critical validation of analysis results
    • Obtaining confirmation/clarity around reporting and analysis request;
    • Responsive and focused on customer satisfaction;
    • Supportive of team initiatives and decision-making process, including contributing to concept development and solution design.

Performance Standards:

  • Maintain effective communications with internal personnel at all levels and with vendors and external clients
  • Complete tasks and projects in a timely manner
  • Demonstrate high levels of professionalism and decorum
  • Demonstrate effective team work
  • Adhere to and support all Tech & Ops and TCH strategic goals

Physical Demands and Work Environment:

Work is generally sedentary in nature, but may require standing and walking. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Apply Below*:

  • A letter of interest describing your experience and interest in the position
  • Your resume
  • Names and contact information of three references, or three letters of reference

* Please submit a single application per position.

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