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Director, Network Operations

Position: Director, Network Operations
Reports To: VP, Network Operations
Location: Winston-Salem, NC or Dallas TX

Position Summary:

The Operations Director provides leadership to the Operations team to ensure transactions are processed with the highest level of quality and in a timely manner.

Qualifications Required:

  • Bachelor’s degree in Computer Science or related field or a minimum of  5-10 years practical work experience
  • Should demonstrate a strong knowledge of clearing and settlement functions
  • Relevant experience in Banking or Financial institutions
  • Automation background on leading the effort across the organization
  • Deep understand of IBM MQ, Web sphere and other middleware systems
  • Monitoring tools and experience with APM
  • Technological background with UNIX and Windows servers and application support experience
  • Data center experience with working across multiple data centers
  • Experience handling high priority incidents and providing support to various stakeholders
  • Project Management experience with running various projects
  • Experience managing technical teams and ability to problem-solve and provide solutions
  • Strong operations background with firm knowledge of various trade processing, settlement, reporting and regulatory rules and regulations
  • Must provide coverage for either day or night shift and be available to work weekends if needed
  • Must have experience working in a Mainframe and Windows Distributed systems environment
  • Formal training in network, computer or server technology 
  • Proven leadership in managing personnel
  • Create and maintain formal operations and procedural documentation
  • Banking systems background in a batch and or real-time 
  • Knowledge of Networking systems and managing Major Telco providers
  • Working knowledge of standard computer software, including MS Excel, Office and Word
  • Ability to work in a fast-paced environment with competing time-sensitive priorities
  • Strong attention to detail to ensure firm policies and procedures are adhered to and regulatory requirements are met
  • Excellent verbal and written communication skills (must establish good rapport with internal and external customers)

Qualifications Desired:

  • Knowledge of ACH, electronic funds transfer systems (CHIPS and Fedwire) and Image Exchange
  • ACH Professional (AAP) certification
  • Unisys experience  

Essential Functions and Responsibilities:

  • Responsible for overseeing the management of bank settlements and cut-offs
  • Ensure all incoming inquiries are responded to in a timely and accurate manner
  • Maintain schedules and critical time-tables
  • Administer systems
  • Perform desktop exercises with staff to maintain incident readiness
  • Perform and or follow-up on root cause analysis when applicable
  • Procedural documentation review & development
  • Identify proactive solutions to reduce errors and customer issues
  • Issue resolution and closure on internal issue tracking system
  • Identify and pursue technology initiatives to reduce manual workload
  • Supervise weekend testing when assigned
  • Ability to implement procedures and policies for new business; coordinate and partner with internal business units
  • Effectively handle system and staff concerns with proper escalation to appropriate subject matter experts and management
  • Ensure the training and cross training of staff on all TCH application and systems
  • Assist in ad hoc projects as assigned and new product launch operations support
  • Manage night shift staff activities in North Carolina and remotely for New York

Physical Demands and Work Environment:

Work is generally sedentary in nature, but may require standing and walking. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.


Apply Below*:

  • A letter of interest describing your experience and interest in the position
  • Your resume
  • Names and contact information of three references, or three letters of reference

* Please submit a single application per position.

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