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Director, Network Operations

Position: Director, Network Operations
Reports To: VP, Network Operations
Location: New York, NY or Winston-Salem, NC

Position Summary:

The Operations Director provides leadership to the Operations team to ensure transactions are processed with the highest level of quality and in a timely manner.

Qualifications Required:

  • Bachelor’s degree in Computer Science or related field or a minimum of  5-10 years practical work experience
  • Should demonstrate a strong knowledge of clearing and settlement functions
  • Relevant experience in Banking or Financial institutions
  • Strong operations background with firm knowledge of various trade processing, settlement, reporting and regulatory rules and regulations
  • Must provide coverage for either day or night shift and be available to work weekends if needed
  • Must have experience working in a Mainframe and Windows Distributed systems environment
  • Formal training in network, computer or server technology Proven leadership in managing personnel
  • Create and maintain formal operations and procedural documentation
  • Banking systems background in a batch and or real-time 
  • Knowledge of Networking systems and managing Major Telco providers
  • Working knowledge of standard computer software, including MS Excel, Office and Word
  • Ability to work in a fast-paced environment with competing time sensitive priorities
  • Strong attention to detail to ensure firm policies and procedures are adhered to and regulatory requirements are met
  • Excellent verbal and written communication skills (must establish good rapport with internal and external customers)
  • Excellent organizational and problem-solving skills

Qualifications Desired:

  • Knowledge of ACH, electronic funds transfer systems (CHIPS and Fedwire) and Image Exchange
  • ACH Professional (AAP) certification
  • Unisys experience is a plus

Essential Functions and Responsibilities:

  • Responsible for overseeing the management of bank settlements and cut-offs
  • Ensure all incoming inquiries are responded to in a timely and accurate manner
  • Maintain schedules and critical time-tables
  • Administer systems
  • Perform desktop exercises with staff to maintain incident readiness
  • Perform and or follow-up on root cause analysis when applicable
  • Procedural documentation review & development
  • Identify proactive solutions to reduce errors and customer issues
  • Issue resolution and closure on internal issue tracking system
  • Identify and pursue technology initiatives to reduce manual workload
  • Supervise weekend testing when assigned
  • Ability to implement procedures and policies for new business; coordinate and partner with internal business units
  • Effectively handle system and staff concerns with proper escalation to appropriate subject matter experts and management
  • Ensure the training and cross training of staff on all TCH application and systems
  • Supervise day-to-day shift operations
  • Assist in ad hoc projects as assigned and new product launch operations support
  • Manage night shift staff activities in North Carolina and remotely for New York

Physical Demands and Work Environment:

  • While performing duties of job, incumbent is occasionally required to stand; primarily sitting long periods of time and typing on a computer
  • Work is generally sedentary in nature, but may require standing and walking
  • The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
  • Work is generally performed within an office environment, with standard office equipment available
  • Ability to work extended hours and accommodate requests to travel between TCH offices and possibly vendors

Apply Below*:

  • A letter of interest describing your experience and interest in the position
  • Your resume
  • Names and contact information of three references, or three letters of reference

* Please submit a single application per position.

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