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Systems Administrator, End User Services

Position: Systems Administrator, End User Services
Reports To: Director, End Users Services
Location: Winston-Salem, NC, Dallas TX, or New York, NY

Position Summary:

The Systems Administrator, End User Services participates in the successful delivery of IT Services to the organization. The Systems Administrator will focus on multiple systems and services related to the IT infrastructure and will be responsible for recurring, non-recurring and maintenance tasks, Service Desk escalations, acquisition integration and Continuous Improvement Project tasks.

Qualifications Required:

  • 3+ years of experience as a Systems Administrator, Infrastructure, or equivalent engineer role
  • At least 3 years of experience working in a multi-office/multi-branch environment or large multi-building campus
  • At least 3 years of experience within a structured Service Desk framework
  • Intimate knowledge of the OSI model and the relationship between the layers
  • Advanced PowerShell knowledge
  • Excellent troubleshooting skills
  • Ability to work as part of a team and provide exceptional service to our internal customers
  • Strong organizational skills, ability to manage multiple deliverables simultaneously, skilled follow-through and persistence
  • Demonstrated knowledge and experience managing and working with:
    • Microsoft Azure products and services
    • Azure Windows Virtual Desktop services (AVD)
    • Azure environments, to include VMs, Azure networking and security, Azure AD, monitoring
    • MS 365 products and services, including Exchange Online
    • Networking, WAN/LAN, TCP/IP, VPN, SDWAN
    • Routers, firewalls, and other network devices
    • Windows 2012R2 R. Desktop Services Environment or higher
    • Microsoft Windows Server 2012R2 or higher
    • Microsoft Active Directory, Managing GPOs, and DNS
    • Enterprise Antivirus and Endpoint Detection and Response systems
    • Supporting Windows 7, 8, 10 Professional
    • Scripting and automation

Essential Functions and Responsibilities:

  • Configure and maintain all Active Directory Services and Roles
  • Administer DNS, DHCP and WINS
  • Create advanced monitoring strategies for monitoring and reporting health of Active Directory Components
  • Configure Group Policy Objects to create a secure Windows Infrastructure
  • Responsible for day-to-day administration duties including Windows Active Directory object maintenance
  • Conducts complex troubleshooting and repair tasks on Active Directory, Windows Server 2008-2019, Domain Controllers, user authentication and other operational systems as needed
  • Provide Level 3 help desk support for problems relating to Active Directory
  • Monitoring, backup, and restoration procedures for Active Directory
  • Document new system components or modifications to existing components
  • Ensure the security and integrity of system and product solutions
  • Participate in on-call rotation (as required) for emergency technical support and planned maintenance activities
  • Participate during recurring maintenance windows as scheduled
  • Execute the day-to-day tasks necessary to ensure the successful delivery of IT Services to the organization
  • Work on urgent and complicated issues related to Service Desk requests
  • Work on one-time tasks and "mini-projects" not large enough to be classified as formal projects
  • Participate on IT projects through all phases
  • Responsible for on-time execution of project tasks and deliverables
  • Assist with identifying and evaluating solutions, document pros/cons, make recommendations for services and systems
  • Work on tasks related to lifecycle management for services and systems within assigned delivery spectrum
  • Work with and manage baseline configurations for services and systems
  • Monitor and Manage service and systems capacity ensuring availability and uptime for the organization
  • Participate in documentation of all IT services and systems
  • Document Service Desk requests as necessary and directed

Physical Demands and Work Environment:

Work is generally sedentary in nature, but may require standing and walking The working environment is generally favorable Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc Work is generally performed within an office environment, with standard office equipment available. 

TCH places paramount importance on the health and safety of its employees, and, as such, we are taking all necessary steps to protect our workforce. Because this position requires business travel, working onsite and/or working in close contact with colleagues and other third parties, TCH is requiring that the employee(s) hired into this role present proof that they are fully vaccinated against COVID-19 during their first week of employment.

Apply Below*:

  • A letter of interest describing your experience and interest in the position
  • Your resume
  • Names and contact information of three references, or three letters of reference

* Please submit a single application per position.

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