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Technical Specialist, Platform Support

Position: Technical Specialist, Platform Support
Reports To: Platform Systems Manager
Location: New York, NY

Position Summary:

The Technical Specialist will play a vital technical role in the technology team responsible for the TCH payment platform. This role covers a range of support functions associated with the day-to-day operations of a 24x7 high availability, high security financial transaction processing platform. The ideal candidate will possess strong hands-on experience with supporting a high availability, distributed online transaction processing applications using JAVA/JEE, WebSphere, Linus, REST/JSON, Web Api(s), DB2 (or other Relational Databases), ISO 20022, ISO 8583 or other financial messaging standards.

Qualifications Required:

  • Bachelor’s Degree in Computer Science or equivalent
  • 8+ years of experience in development and support of distributed financial services transaction processing platforms
  • A strong understanding of distributed client server architecture
  • Strong hands on experience with JAVA server side technology and J2EE App server preferably WebSphere
  • Experience with payment products, operations, and technology
  • Strong working knowledge of UNIX / LINUX commands, shell scripting and database queries (e.g. for troubleshooting as well as data patching)
  • Strong knowledge of relational database (DB2 preferred)
  • Excellent analytical, troubleshooting and problem-solving skills
  • Ability to quickly learn and act as an application SME
  • Excellent analytical, troubleshooting and problem-solving skills
  • Excellent written and verbal communication skills are needed
  • Must be a strong team player
  • Ability to multitask
  • Experience with credit card processing applications, digital wallets, emerging payments, mobile payments is a strong plus
  • Ability to set priorities and handle multiple tasks and projects in a fast-paced environment

Qualifications Desired:

  • Prior experience working with payment networks (Visa, Mastercard, AMEX), commercial or retail banking with emphasis on Digital Channels, Tokenization techniques, implementation of RTP at a financial institution or third-party service provider is a plus
  • Prior experience in credit card processing applications,  digital wallets, emerging payments, mobile payments, and/or NFC ecosystem is a plus
  • Experience with tokenization, cryptography, HSM(s) is a huge plus
  • Knowledge of and experience with PCI / DSS standards and compliance requirements
  • Experience in use of testing tools (SOAPUI, Gradle, Rational, etc)
  • Experience in integrating vendor products
  • Vendor management experience is desirable

Essential Functions and Responsibilities:

  • Serve as SME on functional and technical aspects of the Payments platform
  • Engage with technical teams at our client banks, E-Wallets and payment networks to develop technical solution design for integration projects
  • Develop technical specifications for software vendor in development of new functions and features
  • Take acceptance of software from vendor; coordinate the deployment of software on TCH internal infrastructure; configure the software per project requirements 
  • Liaise with Quality Assurance to ensure quality of software deliverables
  • Provide Level 3 support. Assist production support teams in troubleshooting of any production issues and engage / escalate to vendor as necessary
  • Develop implementation / roll-out strategy for  new releases 
  • Large scale in-house software development is not anticipated, but might have to occasionally design and develop ad-hoc shell scripts, database patches, reports, etc.
  • Assist Project Management in assessing project sizing and timelines
  • Triage and troubleshoot and resolve escalated production issues on a complex mission critical application
  • Perform root cause analysis of issues
  • Responsible for analyzing systems/processes and recommending changes to improve processing efficiency
  • Develop run-books for recurring issues, system implementation, shutdown and recovery
  • Support release implementation, infrastructure upgrades, maintenance and disaster recovery testing

Apply Below*:

  • A letter of interest describing your experience and interest in the position
  • Your resume
  • Names and contact information of three references, or three letters of reference

* Please submit a single application per position.

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