Main Content

Customer Service

Phone: 1.800.875.2242

Email: TCHSupport@theclearinghouse.org

Option 1: User token access for file transfer support
Option 2: Extension request, rules or settlement support
Option 3: TCH Payments Authority support
Option 4: RTP support
Option 5: Secure Token Exchange support
Option 6: Company directory
Option 8: All other calls

Headquarters

1.212.613.0100

Option 1: Direct extension
Option 2: Customer directory
Option 3: Operations and customer service
Option 4: Additional assistance

RTP Information

1.212.612.9250

RTPInfo@theclearinghouse.org
RTP information for community banks and credit unions

UID Lookup

CHIPS UID stands for Clearing House Interbank Payments System Universal Identifier.  CHIPS is the largest private sector USD clearing system in the world, clearing and settling $1.5 trillion in domestic and international payments per day.  CHIPS provides fast and final payments and the most efficient liquidity savings mechanism available today. Its patented algorithm matches and nets payments resulting in an extremely efficient clearing process.  This large value payment system has approximately 50 direct participants and is the private-sector counterpart to Fedwire.  See UID Lookup for additional information.

Issuing Subpoenas

See detailed instructions for issuing subpoenas as well as information on the TCH response to subpoenas and important contact information.

Fraud Warning

Given The Clearing House’s role as a payment system operator, criminals use our name and  publicly available information, such as our logo and the names and signatures of our executives, to create fraudulent documents and communications in the hopes of tricking individuals and businesses into sending money or providing account or other confidential information. 

Please be advised that The Clearing House does not:

  • provide services, including funds transfers, to the general public
  • hold accounts or funds for others, or
  • issue certificates, monetary instruments, or other documents of value.

If you have received documents or communications that claim to entitle you to funds held, processed, or issued by The Clearing House, these documents or communications are fraudulent.

If you have shared any financial account, personal, or other confidential information with others as a result of communications or documentation claiming to be from The Clearing House, you should contact your bank or financial services company immediately and do everything possible to ensure that your accounts and funds are secure and cannot be inappropriately accessed by third parties.  If you have paid any money to the individuals with whom you have been in contact, you should contact your local law enforcement authority immediately.