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Bill_Pay_Problem_V1 

Biller Related Pain-Points

Each innovation journey begins with identifying and framing the core issues. High costs of paper bills, inefficient reconciliation, and the need to maintain higher cash reserves are some of the challenges faced by billers today.

Biller_Related_Pain Points Source 1. Javelin, 2. Payments Cost Benchmarking Survey

Customer Related Pain-Points

Customers find that mismanagement of bills, difficulty tracking due dates, late payments and associated penalties are some of the major pain points in their bill pay journey today.

Customer_Related_Pain Points Source1. Aite report- U.S. Consumer Payment Experience: A Blueprint for Creating Positive Behaviors; 2. Fiserv

In the following sections, we will discuss how we embarked on our innovation journey to address these challenges.

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