Biller Related Pain-Points
Each innovation journey begins with identifying and framing the core issues. High costs of paper bills, inefficient reconciliation, and the need to maintain higher cash reserves are some of the challenges faced by billers today.
Source 1. Javelin, 2. Payments Cost Benchmarking Survey
Customer Related Pain-Points
Customers find that mismanagement of bills, difficulty tracking due dates, late payments and associated penalties are some of the major pain points in their bill pay journey today.
Source1. Aite report- U.S. Consumer Payment Experience: A Blueprint for Creating Positive Behaviors; 2. Fiserv
In the following sections, we will discuss how we embarked on our innovation journey to address these challenges.