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Director, Quality Control

Position: Director, Quality Control
Reports To: VP, Quality Control
Location: Winston-Salem, NC

Position Summary:

Overall responsibility of assigned qualification efforts to ensure they are on-schedule, reliable, with quality, in accordance with TCH standards and meet all requirements; provide leadership that guides qualification approach, execution, and documentation of results on assigned efforts including all resources associated; provide technical mentoring and assist in the establishment of standards and policies related to quality; work directly with and assist with the management of outsourcing vendor relationships, ensuring quality deliverables are completed on time and in accordance with TCH standards; work with other TCH business and technical departments providing guidance and feedback on assigned projects; provide personnel management to assigned staff including mentoring, coaching, and general personnel management including goal setting and performance reviews.

Qualifications Required:

  • Experience leading a team testing Web GUI and message based applications through manual and automated testing
  • Experience testing Linux based applications
  • Experience using the ALM (Quality Center) and UFT testing tools (or equivalent testing tools)
  • Ability to manage multiple concurrent testing efforts

Qualifications Desired:

  • 5+ years of software testing experience, 2+ years management of a software testing organization
  • Understanding of Financial messaging protocols such as ISO 20022
  • Management of a team of 4 or more employees
  • Experience working in a highly regulated environment such as credit card or financial services

Essential Functions and Responsibilities:

  • Full responsibility for the overall qualification effort of a software product or system, including test approach, test planning, test scripting, test execution, defect management, testing results documentation, test data management, timeliness, status reporting, and quality control resource management, for assigned efforts
  • Manage the work efforts of Quality Control resources ensuring work is completed on schedule and that they meet TCH standards
  • Develop estimates and staffing allocations for assigned potential work efforts
  • Participate in the completion of assigned qualification efforts as determined by the VP, Quality Control
  • Coordinate with other technology departments such as the EPMO, Development, DBA, Networking, Systems       Support, IT Security, Change Control, and
  • Operations to update and transfer assignments accurately and in a timely manner, utilizing the approved Change Control system and processes
  • Prioritize multiple assigned work streams to best optimize resources, completion dates, and equipment
  • Conduct peer-reviews of work products such as test plans, test scripts, and defect descriptions to ensure they meet TCH standards
  • Participate or allocate resources to support the research and resolution of production incidents in a timely manner
  • Prepare written goal sheet and performance reviews for staff assigned, provide staff mentoring, coaching, and general personnel management
  • Provide production installation, contingency testing, and issue support to Operations and TCH customers as requested, including evenings, weekends, and holidays
  • Contribute to the development and maintenance of departmental policies and procedures, under the guidance of the VP, Quality Control

Physical Demands and Work Environment:

Work is generally sedentary in nature, but may require standing and walking. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Apply Below*:

  • A letter of interest describing your experience and interest in the position
  • Your resume
  • Names and contact information of three references, or three letters of reference

* Please submit a single application per position.

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