"As an employee of a payment association, we help support our members with questions and issues related to all payment channels. Having my NCP allows me to be able to better assist our members by being a check expert and source of information for them. The check landscape is very complex with many factors impacting it. The knowledge my NCP has given provides me with the ability to help our members weather difficult situations and potentially save them time, money, and aggravation." - Mark D.

"I supervise and train customer service frontline staff.  My NCP training has been instrumental in fostering me to be able to explain the various procedures regarding check processing which in turn provides excellent customer service as well as protecting the bank from risk when frontline staff are trained and have a working understanding of all processes including check processing." - Deanne R.

"In my position, I can assist a multitude of members in understanding laws, rules, and regulations for checks. I can also also help them avoid losses, or understand why they must incur a loss by explaining the legal framework of the check payment ecosystem." - Wanda D.

"Being an NCP has been helpful mostly in the rules for fraud items and how they must be handled. As a correspondent bank, fraud items are one of the more frequent calls we receive. In one instance, I worked with a customer to recoup over $75,000 across multiple items." - Meredith K.

"After years of being uninformed and sometimes bullied by other banks regarding check claims I took the NCP exam. It gave me the confidence to fight back since I had the knowledge and credentials to prove my points. It also helped me write new procedures and save the bank critical time and money." - Ben P.